| No matter how handy you are or how well you've | | | | does the products work fine...for a day or two? This |
| maintained your products, eventually the require will | | | | indicates they've fixed the symptom but not the |
| arise for a friendly go to by service technicians. The | | | | overall issue.Are two people sent on the job, when it |
| best time to select them is before you require them. | | | | only requires a single? If so, are you charged for |
| In fact, the dealer or manufacturer's representative | | | | both of them? Does the repair individual show up |
| should be able to supply you with the names and | | | | with few (or no) tools, diagnostic equipment, or |
| phone numbers of dependable repair shops at the | | | | replacement parts? This is really a certain sign you'll |
| time of the start-up demonstration. You should list | | | | need a return visit, which you will probably be |
| these on your equipment info records. An additional | | | | charged for. |
| suggestion is to contact your local restaurant | | | | Does the restore individual spend a lengthy time |
| association, or even your competitors, to ask for | | | | about the phone describing the problem to the |
| their recommendations. A last resort would be to flip | | | | "office" instead of dealing with it on-site? Is the repair |
| open the telephone book and begin calling. | | | | individual a "part-changer," coming out a number of |
| How do you decide which service/repair firms are | | | | times to replace one component at a time, hopeful |
| dependable? Here are some pointers from Nolan | | | | every time that "This ought to do it!"? Ask about the |
| Marks's On the Spot Restore Manual for Commercial | | | | availability, and feasible price savings, of rebuilt |
| Foodservice Equipment: How long does it take them | | | | components instead of new. Request for the |
| to respond to a assistance call? Then, when you've | | | | defective components and inspect them for signs of |
| actually known as them, clock them. Request | | | | wear or damage. Obviously, if it's a warranty restore, |
| specifically about assistance, and costs, on nights and | | | | the old part should be returned to the manufacturer. |
| weekends.Once they arrive, how long does it take | | | | To summarize what it requires to be a smart |
| them to diagnose the issue? If it takes a lot more | | | | equipment owner, Marks also has a dozen handy tips |
| than two trips for a single piece of equipment, that's | | | | he calls Marks' Maxims. Follow them, and you'll |
| too lengthy. Are you charged for a lot more than | | | | minimize your facility's need for minor but costly |
| one trip, even though it's their fault that they can't | | | | equipment servicing and repairs. |
| figure out what's wrong? A bad sign. After a visit, | | | | |