| Britec IT Solutions - repair, computer maintenance, | | | | ShopperReports by Hotbar |
| Borehamwood, Herts | | | | Sidefind |
| 5 Step Virus Check Process | | | | SideSearch |
| STEP 1 | | | | Slotchbar |
| == | | | | Software Update Manager |
| Running The Scanners | | | | SurfAccuracy |
| Before attacking an adware/spyware problem with | | | | SurfSideKick |
| hijackthis make sure you have already run the | | | | Upspiral Toolbar |
| following tools. Download and update the databases | | | | TurboDownload |
| on each program before running and run them in | | | | VBouncer |
| SAFE MODE if you can and if you can't then run | | | | Viewpoint |
| them in normal mode. | | | | Viewpoint Manager |
| *Note* | | | | Viewpoint Media Player |
| How to Reboot into Safe Mode. You can do this by | | | | WareOut |
| restarting your computer and continually tapping the | | | | WeatherBug |
| F8 key until a menu appears. Use your up arrow key | | | | Web Rebates |
| to highlight Safe Mode, then hit enter. | | | | Web Search Toolbar (WinTools) |
| • Ad-AwareÂ(R) SE Personal Edition | | | | Webhancer |
| *Note* For Ad-AwareSE also install the VX2 Add-on | | | | WhenU (any entry) |
| Cleaner To run this tool once Adaware is updated | | | | WeirdOnTheWeb |
| click on Add-ons in the left-hand column. Select VX2 | | | | Windows AdService |
| Cleaner V2.0 and click Run Tool. Click "OK" , then, if | | | | Windows AdStatus |
| something is found, click "Clean" as in the directions | | | | Windows ServeAd |
| given. Click "Close", and exit Ad-Aware. | | | | WinTools |
| • Spybot Search & Destroy | | | | WinTools Easy Installer |
| • CWShredder | | | | WSEM Update |
| Also make sure you are using the latest version | | | | These are Optional removals but we recommend you |
| (1.99.1) of HijackThis and it's installed in it's own folder | | | | remove them as well. |
| on the root drive. (C:HJT) | | | | Download Accelerator Plus |
| STEP 2 | | | | Kazaa |
| == | | | | Kontiki |
| Run an Antivirus/Spyware scan | | | | Messenger Plus |
| If you have a high speed connection Please go to at | | | | NetPumper |
| least two of these sites and run an online Virus Scan. | | | | NewDotNet |
| This will help clear out a lot of the malware first so | | | | P2P Networking |
| the Analyst's can then attack the main infections. | | | | StarWare |
| If you already have an Antivirus program make sure | | | | WildTangent |
| you have an updated database for it and run it as | | | | *Note* If you're unsure about ANY entry then leave |
| well. You need to do both as one scanner may pick | | | | it alone and the Analyst will advise you in the fix later. |
| up what the other missed. | | | | STEP 4 |
| Be sure to have the AutoFix box(es) checked if they | | | | == |
| are required. | | | | Search for Rogue and Suspect Programs |
| STEP 3 | | | | Please visit the following site and REMOVE |
| == | | | | UNINSTALL any program you have that is listed on |
| Uninstall Malware from Windows Add/Remove | | | | this site. |
| Program Tab | | | | This site is updated and maintained with a list of |
| Open your add/remove programs tab and remove | | | | known "Rogue" and "Suspect" programs. These |
| any of the following programs if you find them listed. | | | | programs can not be trusted as they either don't do |
| These are all malware (spyware/adware) entry's that | | | | what they say, are poorly designed, or take |
| may appear in the add/remove programs tab so IF | | | | advantage of the user in an effort to get YOU to |
| you find the entry...uninstall the program. | | | | spend money on buying their products. Several of |
| 180 Search Assistant | | | | these programs actually install "Spyware/Adware" on |
| 180Solutions | | | | your system! |
| Active alert | | | | STEP 5 |
| Ad Service | | | | == |
| AdTools | | | | Update your Operating System |
| AdTools Service | | | | This is a basic step that many users fail to do. In a |
| Alexa toolbar | | | | high percentage of cases this is the reason the user |
| BargainBuddy | | | | is infected in the first place. At times...we may STOP |
| Bullseye Networks | | | | the cleansing process until this is done. |
| CashBackcosmi | | | | *Note* There are some infections that may prevent |
| DH | | | | you from updating your Operating System. In these |
| EasySearchBar | | | | cases...please make sure you tell the analyst this on |
| Elite Sidebar | | | | your first post. They will provide a "General" fix and |
| Elite Toolbar | | | | try to fix that option first. |
| Freeze Clip Art | | | | Please visit Microsoft's Window's Update Page and |
| GAIN | | | | install the latest service packs, patch's and security |
| Gator | | | | updates for your system. |
| Hotbar Outlook Tools | | | | For Windows XP Users! |
| Hotbar Web Tools | | | | Quote: |
| HuntBar | | | | IMPORTANT!: |
| Internet Optimizer | | | | Before you proceed any further, please visit the |
| ISTbar | | | | Microsoft's Windows Update Page and install ALL |
| ISTSvc | | | | Critical Updates for your system (except service |
| MaxiFiles | | | | pack 2) (SP2). SP2 should only be installed on a fully |
| Media Access | | | | disinfected system. At the minimum install at least |
| Media Gateway | | | | SP1a for both XP and IE6. Without these updates |
| MySearch | | | | your system is wide open to re-infection and we are |
| MyWay Search Bar | | | | both wasting our efforts to clean your system. After |
| MyWebSearch | | | | you have completed your clean-up, we will have to |
| NavExcel Search Toolbar | | | | return to the Windows Update page and install SP2. |
| NavHelperncase | | | | We also advise you to better protect yourself online |
| Oemji Toolbar | | | | with a good firewall and virus scanner |
| Open Site | | | | **Note** If you're having trouble locating the service |
| Preview AdService | | | | pack SP1a here is a direct link to download it from.. |
| Search Toolbar (HuntBar/WinTools) | | | | |